Week 1-BALT4362-Ch 1/2

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As automation technologies continue to be integrated into our jobs and industries, the importance of learning how to adapt to the changes cannot be ignored. Let's face it, technologies such as software bots are able to do repetitive tasks more efficiently than humans can. I will give an example in my industry, accounting. QuickBooks now has software that links bank accounts and updates bank statements continuously. When it is time to reconcile the account, all I have to do is hit the reconcile button, and all the credits and debits are categorized, and the account is reconciled. Doing this manually, inputting all of the transactions, is time-consuming, and I am more likely to transpose or miss a transaction than the software. While the software is not always perfect, it saves the accountant's time and gets the job done accurately. That is just one example in the accounting field. This frees up our time to do other accounting tasks like tax planning or talking to clients.

Moving into a different segment of automation, I just recently had a scenario where I was impressed by customer support automation, which is a talking point in Chapter 2 of Automation with AI. In the first scenario, I was able to cancel a gym membership for a gym that is across the country without ever talking to a human. The customer support for this Gym company was completely automated, and it took me about five minutes. I am certain that the setup and updating costs for this kind of customer support system are cheaper than having a person on call. If businesses want to stay competitive, they have to be open to using AI models like ChatGPT or automation technologies like Robotic Process Automation (RPA) Bots. 



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