Week 8 - BALT4362 - Reflection

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Over the past eight weeks, I’ve learned about robotic process automation (RPA) and how it’s transforming the way people and businesses handle repetitive tasks. Before this class, I had only a basic understanding of automation and AI in general, but now I can see how RPA tools improve workflows, efficiency, and reduce errors across different industries. Learning how bots can interact with systems, make decisions, and complete processes on their own was interesting, and it showed me how technology is becoming more intelligent and practical in everyday operations. As time goes on, this technology will become easier and easier to implement, which will cause a snowball effect. If all of your competitors are using RPA and other AI tools that are cheaper than paying employees to do it, you would make the switch as well. It would be irresponsible at this point to ignore the possibility of AI making its way into your position, especially if your job requires repetitive tasks. 

Throughout the course, I was able to experiment with several AI and automation tools, including Pollo AI, Poe bots, Tableau, and even created a customer service bot. These hands-on experiences helped me understand how automation can be applied in real-world settings, from analyzing data and creating dashboards in Tableau to interacting with users through service bots. Each platform offered a different perspective on how artificial intelligence can enhance productivity and problem-solving. I would say my favorite tool was Pollo AI, being able to create my own video. I was impressed with the quality, and it was free to use. I know people make a lot of money creating videos like that for social media. Overall, this class gave me valuable technical experience and a deeper appreciation for how RPA and AI are shaping the future of work.



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